Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Website Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Who we are

Our Site is generally operated by Encom Energy Limited t/as Encom Energy Systems, (we, us or our), a limited company registered in Northern Ireland with company number NI676633 and having its registered office at Unit C4 & C5, 19 Heron Road, Belfast, BT3 9LE, Northern Ireland.

We generally use cookies and similar tools to improve performance and enhance your user experience whilst using the Site. As such, and where relevant to your use of those parts of the Site any reference to we, us or our in this cookies policy, shall be references to Encom Energy Systems.

This cookie policy relates to your use of our website.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate.

What are cookies?

Cookies are text files which are placedon your computer or other device (e.g. smartphone) when you first visitour website. We use cookies on our website. These cookies help us to recognise your device the next time you visit and store some information about your preferences and or past actions. Web beacons or similar files can also do the same thing.

The term “cookies” is used in this policy to refer to all files that collect information in this way. Cookies serve many functions. For example, they can help analyse how well the website is performing, to remember your username and preferences, or even allow recommendations to be made regarding content we believe will be most relevant to you. Personal information can contain certain personal information - for example, if you click to “remember me” when logging in, a cookie will store your username.

Most cookies won't collect information that identifies you and will instead collect more general information such as how users arrive at and use the website, or a user's general location.

What sort of cookies does the site use?

Generally, we use cookies to perform up to four different functions:

Analytics or performance cookies Other cookies analyse how visitors use the Site and to monitor website performance. We can therefore try to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, performance cookies keep track of which pages are very popular, which method of linking between pages is best, and can be used to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the Site.

Functionality Cookies Functionality cookies allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the Site, recall your saved searches and properties you have added to your favourites, and where relevant, any details you have entered into the calculations or other interactive features in relation to mortgages on our Site.

Essential CookiesSome cookies are essential for the operation of the Site. For example, some cookies allow us to identify registered users and ensure they can access their “registered users only” pages. If a registered user opts to disable these cookies, the user will not be able to access all of the content that registration entitles them to.

Specific Cookies

We use both “Session ID Cookies”, which allow us to track your actions during a single browsing session, but do not remain on your device afterwards, and “Persistent Cookies”, which remain on your device between sessions, for the purposes outlined below. Unless otherwise specified below, each of the cookies we use are Persistent Cookies. Session ID and Persistent Cookies can be either first or third party cookies.

A first-party cookie is set by the website being visited and a third-party cookie is set by a different website. Both types of cookie may be used by us or our business partners, and we have divided the specific cookies below into first party and third-party cookies. Any third-party cookies will be governed by their own terms and privacy policies, so you should read these before giving your consent to enable these third-party cookies. Please note that we have no control over third party cookies.

We may also collect and store personal data on your computer or other device using application data caches and browser web storage (including HTML 5) and other technology.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:


Cookie_gat*, _gid, _ga, _ga*

Opt Out YES

UsageThese cookies track user activity on the Site to allow us to monitor the general performance of and activity on the Site.


CookieTP.uuid, OptanonAlertBoxClosed, OptanonConsent, _csrf, _hjSessionUser_391767, _hjid, _hjSessionUser_#

Opt Out NO

UsageThese cookies allow Trustboxes to work correctly on our site and understand engagement with the TrustBox.


CookieCONSENT, googlealertsv,

Opt Out NO

UsageThese cookies allow a hidden reCaptcha to be used on contact forms in order to identify and challenge spam submissions / bots.

Does anyone else use cookies on their site?

Advertisers sometimes use their own cookies to provide you with targeted advertising. For example, advertisers may use a profile they have built on websites that you have previously visited to present you with more relevant advertisements during your visit to the Site.

We believe that it is useful to our users to see advertisements that are more relevant to their interests. We also use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use Google Analytics to help monitor the website traffic.

Our Website Privacy Policy describes how we may collect data in further detail. We may also use third party cookies to help with security, market research, revenue tracking, improving Site functionality and monitoring compliance with our terms and conditions.

Consent to use cookies and changing settings

We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner's Office, or

Do we track whether users open their emails?

Emails from us may contain a single, campaign-unique “web beacon pixel” to help us determine whether our emails are viewed and verify any clicks through to links or advertisements within the email.

This information may be used for purposes including determining which emails are more interesting to users, to query whether users who do not view emails wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements.

The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

You should check this policy whenever you use our Site to ensure you are happy with its content at that time.

This version of our cookies policy was last updated in April 2023. Historic versions can be obtained by contacting us.

How to contact us

Please contact our Compliance Director by email at or by telephone at 028 95 380 910 if you have any questions about this cookie policy or the information we hold about you.