Encom EnergyApp Privacy Policy

This policy (together with our Terms and Conditions, Customer Privacy Policy, and Website Privacy Policy) sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us.

This App is not intended for children and we do not knowingly collect data relating to children. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

Encom Energy Limited t/as Encom Energy Systems is the controller and is responsible for your personal data (collectively referred to as "we", "us" or "our" in this policy).

We have appointed a data protection contact. If you have any questions about this privacy policy, please contact them using the details set out below.

Our full details are:

• Full name of legal entity:
  Encom Energy Ltd.
  
   
• Name or title of data protection contact:
  Compliance Director
  
   
• Email Address:
  sales@encomenergy.co.uk
  
   
• Address:
  Unit C4 & C5, 19 Heron Road, Belfast, BT3 9LE, Northern Ireland
  
   

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues.

We keep our privacy policy under regular review.

This version was last updated on 21st March 2023. It may change and if it does, these changes will be notified to you via the support menu on the App, or where not available in the App via email communication.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.

Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as Contact and Location Data.

Please check these policies before you submit any personal data to these websites or use these services.

We may collect, use, store and transfer different kinds of personal data about you as follows:

• Identity Data: first name, last name, maiden name, username or similar identifier, marital status, title, date of birth, gender.
  
   
• Contact Data: residential address, email address and telephone numbers
  
   
• Device Data: includes the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting.
  
   
• Content Data: includes information stored on your Device, including friends' lists, login information, photos, videos or other digital content, check-ins.
  
   
• Profile Data: includes your username and password, in-App purchase history, your interests, preferences, feedback and survey responses.
  
   
• Usage Data: includes details of your use of our App including, but not limited to, traffic data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  
   
• Location Data: includes details of your use of our App including, but not limited to, traffic data and other communication data, and the resources that you access.
  
   

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific App feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We will collect and process the following data about you:

• Information you give us. This is information (including Identity, Contact and Communications Data) you consent to giving us about you by filling in forms on the App, or by corresponding with us (for example, by email or chat). It includes information you provide when you register to use the App download or register an App, subscribe to any of our Services, search for an App or Service, and when you report a problem with an App, our Services. If you contact us, we will keep a record of that correspondence.
  
   
• Information we collect about you and your device. Each time you use our App we will automatically collect personal data including Device, Content and Usage Data. We collect this data using cookies and other similar technologies including via analytics provider Mixpanel. Please see our cookie policy www.encomenergy.co.uk/cookie-policy/ and Mixpanel's privacy policy : Privacy Policy | Mobile & Web User Analytics | Mixpanel for further details.
  
   
• Location Data. We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. For more information on data which the App may request access to please review App permissions.
  
   

Information we receive from other sources including third parties and publicly available sources.

We will receive personal data about you from various third parties as set out below:

• Device Data from the following parties:
  
   
• analytics providers such as Mixpanel based in the EEA (using Google Data Centres based in the EEA)
  
   
• Unique application numbers. When you want to install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.]

We use cookies and/or other tracking technologies to distinguish you from other users of the App, the distribution platform (Appstore) or Services Sites and to remember your preferences. This helps us to provide you with a good experience when you use the App and also allows us to improve the App.

For detailed information on the cookies we use, the purposes for which we use them and how you can exercise your choices regarding our use of your cookies, see our cookie policy: Encom Energy Ltd.